Complaints, refunds, cooling-off periods, ombudsman routes and your legal rights as a consumer.
What do you need to work out?
Pick the closest match. Each path leads to a curated cluster of guides.
I'm being charged unfairly
Hidden fees, surprise charges, what to challenge.
4 guides →I'm within the cooling-off period
Cancellation rights and how to use them.
5 guides →My provider has failed me
Ombudsman routes and escalation.
1 guides →I want to make a complaint
How to complain and what to expect.
1 guides →Editor’s picks
See all 11 guides →Key Guide
4 guidesCore Guide
4 guidesDeep Dive
1 guidesSupport & Rights
1 guidesThe full library
Showing 5 of 11 guidesConsumer Rights for Digital Content Explained
• Digital content must be satisfactory quality • It must match description • You may be entitled to repair or refund • Faulty updates must be fixed • Different rules apply once download begins
Core GuideGuarantees & Warranties Explained
• Guarantees are additional promises, not replacements for legal rights • Your statutory rights last up to 6 years in England and Wales • Retailers are responsible for faulty goods, not just manufacturers • A guarantee cannot reduce your legal protections • Always keep proof of purchase
Core GuideExtended Warranties Explained
• Extended warranties are optional • They do not replace statutory rights • Some provide limited additional protection • Compare cost vs likely benefit • Always read exclusions carefully
Core GuideDelivery Rights & Delays Explained
• Sellers are responsible until goods reach you • Delivery must occur within 30 days unless agreed otherwise • You can cancel for non-delivery • Damaged goods can be rejected • Refunds must be issued promptly
Core GuideBuying Online vs In-Store Explained
• Online purchases usually include a 14-day cooling-off period • In-store purchases do not automatically include cancellation rights • Faulty goods rights apply regardless of where purchased • Some items are excluded from cancellation rights