Contracts, speeds, price rises, switching and your rights around broadband and phone services.
What do you need to work out?
Pick the closest match. Each path leads to a curated cluster of guides.
I'm looking to switch
When and how to move provider without losing service.
4 guides →My bill keeps going up
Mid-contract rises, the price cap, what you can do.
6 guides →My broadband isn't fast enough
Speeds, full-fibre, what you're entitled to.
4 guides →I want to leave my provider
Exit fees, notice periods, your rights.
2 guides →Editor’s picks
See all 16 guides →Key Guide
4 guidesCore Guide
4 guidesDeep Dive
4 guidesSupport & Rights
2 guidesThe full library
Showing 4 of 16 guidesChoosing the Right Broadband Package
• ADSL, FTTC, FTTP options • Speed tiers from 10 Mbps to 1 Gbps • Contract lengths vary • Check minimum guaranteed speeds • Compare total cost including rises
Key GuideUnderstanding Broadband Speeds
• Speed is measured in Mbps (megabits per second) • Download and upload speeds differ • Latency affects gaming and video calls • More speed does not always mean better WiFi • Households often overestimate speed needed
Key GuideFibre Broadband Explained
• FTTC uses fibre to the cabinet, then copper to your home • FTTP (full fibre) uses fibre all the way to your property • Full fibre is faster and more reliable than copper-based broadband • Advertised speeds differ from minimum guaranteed speeds • Installation requirements vary depending on property type
Key GuideBusiness Broadband Explained
• Business broadband offers stronger reliability commitments • SLAs may guarantee faster fault repair • Upload speeds and static IPs often included • Contracts may be longer • Prices are typically higher than residential