Understand tariffs, switching, the price cap and how your bills work — in plain English so you can decide with confidence.
What do you need to work out?
Pick the closest match. Each path leads to a curated cluster of guides.
I want to switch supplier
When, how, what to check before you go.
6 guides →I don't understand my bill
Reading bills, the price cap, what charges mean.
9 guides →I'm struggling to pay
Hardship funds, grants, repayment plans, your rights.
3 guides →I'm thinking longer term
Heat pumps, solar, EVs, smart meters, EPCs.
3 guides →Editor’s picks
See all 21 guides →Key Guide
4 guidesCore Guide
4 guidesDeep Dive
3 guidesThe full library
Showing 3 of 21 guidesHow Energy Markets Actually Work
• Energy is traded in wholesale markets before reaching suppliers • Gas often sets electricity prices in the UK • Suppliers hedge energy months or years ahead • Network costs are regulated and form part of your bill • Global events heavily influence UK prices • Ofgem regulates suppliers and the Energy Price Cap
Deep DiveDistrict Heating Explained
• Heat generated centrally and distributed to multiple homes • No individual gas boiler • Pricing may differ from standard gas supply • Consumer protections evolving • Heat network regulation increasing
Deep DiveOut-of-Contract Rates Explained
• Out-of-contract rates are significantly higher energy prices applied when a business contract expires without renewal, making it crucial to secure a new deal promptly to avoid substantial, unnecessary costs.